Scheduling for public administration
With Termin2go, citizens book appointments for ID cards, address registration or vehicle registration online – your administration works to plan instead of in ticket-queue chaos.
- Online appointment booking around the clock
- Automatic appointment reminders
- Required documents right in the confirmation
Wk 24 · Juni 2026● Live
Anna
Murat
Counter
09:00
ID cardL. Retzel
Address registrationN. Jordan
10:00
Vehicle registrationS. Krause
11:00
Criminal record checkBooked online ✓
12:00
Everything your administration needs
From online booking and reminders to fee payment – Termin2go organises visitor traffic in one place.
Online appointment booking
Citizens book appointments for their request themselves around the clock – with the right processing time.
Automatic reminders
Text and email reminders with a document checklist ensure complete and punctual visits.
An administration day with Termin2go
Less waiting, more citizen service – from the first appointment after opening to the end of office hours.
MS08:00 Apply for ID card · M. SchulzOnline
FN08:15 Address registration · Nowak family
AY08:30 Collect passport · A. YilmazOnline
7:30 am
Office hours are fully planned
Citizens have booked their appointments online. Every request is scheduled with a realistic processing time, the right counter and the responsible case officer.
- Separate duration per request
- Quotas for emergencies and walk-ins
- Counters and case officers at a glance
Bürgeramt BeeskowGood day, your address registration appointment is tomorrow at 8:15 am. Please bring your ID and landlord confirmation.
SMS · sent automatically
10:00 am
Reminders run automatically
Termin2go reminds citizens in good time via text or email – including a list of required documents. Anyone who can't make it cancels with one click and the slot becomes free for others.
- Reminder 24 hours before the appointment
- Document checklist per request
MSCase: Passport applied for, no. 2026-1184
Note: Biometric photo missingImportant
Follow-up: Pick-up in approx. 4 weeks
4:00 pm
Every visit properly documented
After the appointment, you record the processing status and, if needed, schedule a pick-up appointment straight away. That way, you keep track of open cases at all times.
- Case status and follow-up appointments
- Analysis of utilisation and waiting times
35%
fewer missed appointments
60%
fewer calls to the switchboard
24/7
online booking for citizens
0
queues in the lobby
Frequently asked questions from public administration
Yes, you create as many locations, departments and counters as you like and control separate opening hours and requests for each.